1. Provider and service documents
Voice Feeling LLC (“Voice Feeling”, “we”, “us”) provides the service described in these Terms. The provider’s identification and contact channel appear at the top of this document.
These Terms are supplemented by the Acceptable Use Policy (“AUP”) and Privacy Policy. The Privacy Policy explains data processing; reading it does not authorize recording other people. A service order or signed agreement may establish specific conditions. In a conflict, the applicable data processing agreement prevails for personal data matters and the signed order prevails for expressly negotiated commercial conditions, always subject to mandatory law and prohibited-use restrictions.
2. Eligibility and acceptance
The service is intended for individuals and organizations in any country where it can lawfully be provided. Individual users must be at least 18 and have legal capacity to contract in their jurisdiction, whether acting on their own behalf or for personal, professional or business purposes. Anyone acting for an organization represents that they are authorized to bind it and administer the permissions they use.
Acceptance takes place through the affirmative action specified during registration or the relevant contracting process. Where that mechanism is used, we keep evidence of the accepted version, date and acceptance context. We do not retrospectively attribute acceptance of new documents to an older account. People appearing in recordings retain their own rights even if they have no account.
3. What Voice Feeling provides
Voice Feeling processes acoustic signals and, depending on enabled features, recordings, transcripts, metadata and derived indicators to present reports and tools supporting human review. It integrates the infrastructure and technical services needed to provide these functions under its own experience and brand.
“Try us” offers a short session without an account. The authenticated workspace allows management of content, analyses and results according to the plan and permissions. Availability of API access, billing, assessments, real-time functions or other features depends on actual activation and contracting; a description or demonstration does not guarantee access to an unavailable feature.
4. Meaning and limits of results
Indicators are estimates or measures produced through automated processing. They may be affected by noise, devices, context, recording quality, speech characteristics, settings and provider limitations. A missing value is not zero.
Results do not establish truthfulness, honesty, guilt, intent, personality, diagnosis, health status or a person’s suitability. They are not medical, psychological, legal, credit or insurance advice. They do not replace listening to context, independent verification or competent professional judgment. Specific restrictions on high-impact decisions and workplace or educational uses are set out in the AUP.
5. Accounts, organizations and security
Provide accurate information, maintain access to your account email, and protect passwords, authentication codes, API keys and private links. Do not share personal credentials or grant more access than necessary. Notify us of unauthorized use through the contact channel.
An organization is responsible for its authorized users and for assigning, reviewing and removing permissions. Access by owners, administrators, members and third parties depends on the service configuration. Authority to administer an organization does not make otherwise prohibited data processing lawful.
6. Recordings, authorization and other people’s rights
Before recording, uploading, providing a URL or starting a stream, you must hold the necessary content rights, inform the people involved and have a valid legal basis for each purpose. Where law requires all-party authorization or explicit consent for sensitive data, obtain it and retain sufficient evidence.
The account holder’s consent does not replace the rights or consent of recorded people. A general authorization, employment relationship or publicly accessible file is not sufficient on its own. Do not present consent as an exception to a legal prohibition. Minimize data and avoid information unrelated to the authorized purpose.
7. Content ownership and limited permission
As between you and Voice Feeling, you retain the rights you lawfully hold in submitted content. You grant only the permission needed to receive it, store it where applicable, process it, transmit it to necessary providers and make results available to authorized users, during the service and applicable lawful retention.
This permission does not allow Voice Feeling to publish your recordings, sell them, use them for advertising or incorporate them into general-purpose model training. Additional uses require a separate basis and authorization where needed. Providers’ applicable conditions must be established in the relevant agreements.
The platform, brands, interfaces, code and third-party technology remain with their respective owners. You may use lawfully obtained reports within the law and these documents; you obtain no rights in underlying technologies or exclusivity in outputs that may not qualify for intellectual property protection.
8. Free trial and usage limits
The standard Free plan allows one successfully stored trial audio and one analysis per UTC calendar month, shared by the workspace. The allowance resets at the beginning of the next month and does not roll over. Deleting an audio does not restore consumed allowance. Reservations for uploads that fail before storage are released; technical retries of the same analysis follow the service’s recovery controls.
Published file-size, minutes, storage, member and rate limits also apply, together with reasonable technical or security limits. Expressly authorized agreements and administrative exceptions may establish different limits. Creating multiple accounts or identities to circumvent trials or limits is prohibited.
Free does not require a card and does not automatically convert into a paid subscription. Review the features and limits shown in Pricing and any applicable order before purchasing.
9. Paid services, renewals and cancellation
Payment obligations arise only when you expressly purchase a paid service. Price, currency, applicable taxes, period, renewal conditions and cancellation method must be shown before confirmation. A sales inquiry, Free account or demonstration does not authorize charges.
If you purchase a recurring subscription, charges and renewals follow the conditions you accepted. Cancel through the enabled billing tools or request help through the contact channel. Unless law or an agreed condition requires otherwise, cancellation prevents the next renewal and access continues through the paid period. Price increases are not retroactive; changes for renewals will be communicated sufficiently in advance with the options required by law.
Mandatory refunds, withdrawal rights, payment reversals and remedies for nonperformance are respected. For business services, outside those cases or a written guarantee, we do not promise refunds for contracted capacity left unused. If we terminate a prepaid period without cause attributable to the customer, the unprovided portion will be refunded where appropriate. Do not send full card numbers through email or support forms.
10. Privacy and processing for a customer
Where we determine the purposes of accounts, administration, security or communications, we act under the Privacy Policy and our applicable obligations. Where we process content on an organization’s instructions, that organization normally acts as controller and Voice Feeling as processor or service provider, depending on law.
Before processing that requires a specific agreement, the parties must complete the applicable data processing agreement and annexes. Acceptance of these Terms does not by itself certify that an international transfer, sensitive-data use or regulated case is authorized.
11. Minimum data processing conditions
The applicable processing agreement must identify the service, duration, operations, categories of people and data, and customer instructions. It must address at least:
- Processing limited to documented instructions and authorized purposes, with notice of instructions we consider contrary to applicable requirements.
- Confidentiality of authorized personnel and technical and organizational measures appropriate to risk.
- Identification and authorization of subprocessors, equivalent contractual obligations, and notice of changes with a right to raise substantiated objections under the agreement.
- Reasonable assistance with individual rights, impact assessments, consultations and security obligations.
- Notice of personal data incidents to the customer without undue delay, using available information and updates, without replacing either party’s own notification obligations.
- Return or deletion at the end, according to instructions and law, with defined treatment of backups and restricted copies.
- Proportionate information and audit arrangements to demonstrate compliance, preserving third-party security and confidentiality and authorities’ powers.
- Necessary processing countries and lawful transfer mechanisms. Merely referring to standard clauses does not mean they have been completed or executed.
Do not submit categories or use cases that require safeguards not agreed for the service. The Privacy Policy identifies principal providers and the limits of currently available information.
12. Confidentiality
Each party will protect the other’s confidential information with reasonable measures, use it for the authorized relationship, and restrict access to those who need it and are subject to confidentiality duties.
Information is not confidential if it is lawfully public, already known without restriction, lawfully received from a third party or independently developed. Legally required disclosure will be limited to what is necessary, with prior notice where lawful. These exceptions do not remove independent personal data obligations.
13. Availability, changes and support
We seek to provide the service with reasonable care, but maintenance, interruptions, errors and network or provider limitations can occur. No particular service level, support time, compatibility, accuracy or availability is promised unless required by law or agreed in writing.
We may improve features or take steps to protect the service. Material changes affecting contracted commitments will be communicated and handled under the contract and law. An external event does not by itself remove our security, mitigation or notification obligations.
14. Suspension, complaints and review
We may proportionately restrict or suspend access because of a security risk, unlawful use, AUP breach, legal requirement, missing data authorization or nonpayment for services actually contracted. Where feasible without compromising an investigation or security, we will explain the reason and how it can be remedied.
You may request review through the contact channel with sufficient information, avoiding sensitive recordings through unagreed channels. Suspension will not be used to disregard mandatory data access or complaint rights.
15. Account closure, export and deletion
You may request account closure and return or deletion of data through the contact channel. Before closure, download content you are entitled to access or request assistance. Platform deletion restricts access to an audio and schedules cleanup of associated objects and results; an assessment report may be invalidated when one of its sources is deleted.
We do not promise immediate deletion from every medium or third-party system. Customer instructions, the Privacy Policy, processing agreements and legal retention obligations apply. Minimum usage, security or claims records can have a different lifecycle from audio. Restricted copies must not be reused for incompatible purposes.
16. Warranties and liability
Nothing excludes warranties, remedies or liabilities that law does not allow to be excluded. Within those limits, the service and results are provided with the features actually available and without an additional warranty of suitability for particular decisions. You remain responsible for verifying context and lawful use; Voice Feeling retains its own legal and contractual obligations.
For strictly business relationships, where valid, Voice Feeling’s aggregate contractual liability for the affected service is limited to the greater of the amounts paid for that service during the twelve months preceding the event and USD 100. To the extent permitted, unforeseeable indirect damages or lost profits are excluded.
Those limits do not apply to fraud, intentional misconduct, gross negligence, death or personal injury where law prevents limitation, and do not reduce nonwaivable rights, mandatory data protection obligations or individual claims that cannot be contractually limited. They do not remove legally required payment or refund obligations. A negotiated agreement may provide other valid warranties and limits.
17. Third-party claims
In business relationships, each party is responsible for third-party claims attributable to it under law and contract. If a claim arises from content you had no right to supply or your use contrary to the AUP, you must cooperate and bear the responsibility lawfully attributable to you.
This provision does not require you to cover Voice Feeling’s own unlawful or negligent conduct. Any defense or compensation will be managed with notice, reasonable cooperation, and no admission or settlement imposed on the other party without its consent where required.
18. Changes to these documents
We will publish the version and update date. Material changes will be communicated through appropriate channels before application where required, and renewed acceptance will be sought when necessary. Changes will not retrospectively expand data purposes, authorize marketing or remove acquired rights.
Language versions seek to express the same conditions. A translation discrepancy will not limit mandatory rights or replace what was expressly accepted in a valid order.
19. Law, disputes and final provisions
Mandatory rules applicable to the provider, customer and processing remain applicable. A signed agreement may specify governing law and competent courts where permitted. Without a valid choice, legal jurisdiction and conflict-of-law rules apply. These Terms do not impose mandatory arbitration or a general class-action waiver.
You may contact us to seek an informal resolution without restricting urgent relief, complaints to authorities or mandatory procedural rights. If a clause is invalid, the remainder stays effective as far as lawful. Failure to enforce a provision on one occasion is not a waiver. Assignment or a change of control must respect contracts, data obligations and applicable notices.