Listen
better
Reading tension, trust, resistance, empathy, and friction.
SCIENCE OF VOICE / HUMAN OUTCOME
Emotion is alsoinformation.
We turn vocal signals into decisions that improve sales, service, and collections.
03High-impact
applications
applications
04Transformation
phases
phases
Voice as a
strategic signal
strategic signal
VF / 001BOG — COL
Technology detects signalsWe transform teams✦Listen better. Decide better.
00 / PRINCIPLEA layer you aren't measuring yet
Words say what.
Voice reveals how.
We make visible the emotional layer that shapes every conversation, turning it into capabilities, metrics, and decisions.
See applicationsListen
CXFeeling
Diagnostic, metrics, team development, and ongoing support.
EVIDENCE · CONTEXT · ACTION ·
Decide
better
Connecting emotion with conversion, retention, and experience.
01 / METHODFrom audio to action
One methodology.
Four movements.
Technology detects signals. Our method turns them into a system of evolution for agents, supervisors, and leaders.
01
Evidence-based emotional diagnostic
Analysis of real interactions to identify patterns of tension, trust, resistance, empathy, and friction.
02
Design of predictive emotional metrics
Building KPIs correlated with conversion, recovery, retention, escalation, and experience.
03
Capability development
Coaching programs, evolving QA, and behavioral training for agents, supervisors, and leaders.
04
Ongoing strategic support
Monthly follow-up, metric refinement, executive sessions, and sustained change.
02 / SOLUTIONSThree contexts, one reading
Emotional intelligence
applied to business.
We don't add another layer of data. We find the signal that explains why an interaction moves forward, stalls, or breaks down.
LIVE SIGNAL / SALES96.4%
INTENSITY 74CONFIDENCE 82FRICTION 18
SALES
Sell with better timing and a better read on the customer
Detects intent, hesitation, price tension, and loss of connection to improve conversion, coaching, and sales management.
- Genuine intent vs. courtesy
- Price tension before the objection
- Loss of relevance in the conversation
LIVE SIGNAL / SERVICE96.4%
INTENSITY 74CONFIDENCE 82FRICTION 18
SERVICE
Serve with more emotional context and less friction
Recognizes frustration, stress, and loss of trust to reduce escalations and elevate the experience.
- Early frustration alerts
- De-escalation training
- Correlation with NPS and CSAT
LIVE SIGNAL / COLLECTIONS96.4%
INTENSITY 74CONFIDENCE 82FRICTION 18
COLLECTIONS
Recover better without losing sensitivity or control
Identifies resistance, emotional pressure, and willingness to settle to tailor the approach more effectively.
- Defensive resistance vs. genuine inability
- Balance between pressure and empathy
- Signals associated with later compliance
03 / IMPACTFrom intuition to system
Signal.Context.Capability.Result.
Emotion stops being a subjective impression and becomes a variable the team can observe, train, and improve.
04 / WHO IT'S FORHigh-interaction organizations
Where every conversation
moves a result.
Designed for contexts where conversation quality defines value, retention, and trust.
Insurers
High interaction frequency and strong sensitivity to experience and retention.
Financial institutions
Connecting service, recovery, loyalty, and relational risk management.
BPO
Sophisticated QA, conversational quality, and differentiation with clients.
Neobanks
Digital experiences that need a precise, measurable human layer.
Professional services
Relationships where perceived value defines retention and trust.
05 / IMPLEMENTATIONA progressive model
Consulting by design.
Support by conviction.
We combine analysis, strategic design, training, and follow-up to guarantee sustainable results.
Emotional diagnostic pilot
Representative sample of interactions and an initial executive report.
CXFeeling model design
Emotional metrics, correlations, dashboards, and usage protocols.
Implementation and development
Coaching, evolving QA, training, and first measurable results.
Strategic support
Follow-up, trends, model refinement, and action plans.
06 / MODELSThree levels of support
One shared vision
of transformation.
Choose the model based on your organization's maturity and objectives.
CONSULTING
Project-based consulting
Full diagnostic, design, and implementation with knowledge transfer to strengthen internal capabilities.
ONGOING SUPPORT
Strategic retainer
Monthly follow-up to drive the model's evolution, support leaders, and speed up strategic decisions.
FULL SOLUTION
Integrated modular model
Analytics technology, indicators, dashboards, and team development integrated into a single solution.
07 / LET'S TALKThe first step is listening
Turn emotions
into strategy.
Tell us what kind of conversations you want to understand. We'll design an initial diagnostic for your context.
DIRECT CHANNELinfo@voicefeeling.com Bogotá, Colombia · Serving all of the Americas